Returns & Exchanges

Quality is very important to us at bieco. If one of our products ever doesn't meet your expectations, you can of course return it. Our products are available both here in our webshop and in thousands of local stores and webshops. To make sure you choose the right way to file your claim, please follow the guidelines below.

Items you ordered on bieco.de

Returns: You have a 14-day right of return and can withdraw your order within this period without giving any reason. You can find out how to do this here.

The product must be sent back to us unused (!) and unwashed within 14 days of receipt.

Important: Returns are very costly for the environment and for us. We do our best to give you the best possible impression of our products with photos and product descriptions, so that you know what you are getting. We would like to avoid impulse purchases and orders of several options to choose from. That is why we ask you to share in the responsibility here, and you cover the shipping costs for returning your items yourself.

Complaints: Our products involve a lot of handcraft. Where people work, mistakes happen - this also applies to the trained specialists in our production facilities. If anything is wrong with a product, please send us an email with your order number and a photo of the defect to: support@bieco.de. We will take care of it!

Items purchased in a store
We kindly ask you to contact the store. The retailer will process your complaint.

Items you received as a gift
You will need an order confirmation to assert your claim.

If the gift was purchased in our webshop and you have an order number, you can file a complaint about the order here .

If the gift was purchased from a retailer, we kindly ask you to contact them directly. The retailer will process the complaint.