Payment Methods and Terms

We offer the following payment options:

Credit card

We accept VISA and MasterCard credit cards. Your credit card will be charged the invoice amount once you have completed the order process. Your credit card details are transmitted using SSL encryption.

Debit cards

Only available for orders from Germany and Austria.

Instant bank transfer (Sofortüberweisung)

Only available for orders from Germany and Austria.

PayPal

To complete your order, you will be redirected to PayPal. To transmit your data securely, we use certified SSL encryption.

SEPA direct debit

The invoice amount is collected automatically by our payment service provider heidelpay GmbH. To pay by SEPA direct debit, please enter your IBAN and BIC. By entering your details, you agree to the collection of the invoice amount for your current order. The invoice amount will be debited from your account once you have completed your order. To transmit your data securely, we use certified SSL encryption. SEPA direct debit is only available for orders from Germany and Austria.

Purchase on invoice

The invoice amount is due within 14 days after your order has been shipped. Purchase on invoice is only available in Germany and Austria and subject to a successful credit check. Our service provider heidelpay GmbH carries out the credit check on our behalf. To transmit your data securely, we use certified SSL encryption.

Prepayment

After you submit your order, you will receive an order confirmation by email that includes our bank details. If you have not received this email after placing your order, please check your spam folder. We will ship your order once your payment has reached us. Depending on your bank, it may take 2-4 business days for your payment to arrive. Please enter your invoice number as the payment reference when making the transfer. This allows us to match and process your order quickly. The ordered goods will be reserved for you until your payment is received (for a maximum of 14 days).