Shipping policy

 Shipping partner

We ship to the countries listed in the shipping table below with our logistics service provider GLS. Please note that, for logistical reasons, we cannot combine orders placed separately, even if they were placed on the same day.

 

Shipping costs & delivery times

We ship directly from our warehouse in Hamburg and pack every parcel ourselves. Within Germany, orders are delivered in approx. 1-3 working days. We deliver to Austria in approx. 2-6 working days. For deliveries within Germany, we ship free of charge. From a gross order value of 50,- Euro, we also ship to Austria free of shipping costs. Due to locally differing trade policies, we have to set different prices and conditions for shipping outside Germany.

You can find a comprehensive overview in our shipping table: 

Country	Shipping costs	Delivery time
Germany	free of charge	1-3 days
Austria	4,99 € up to 50 Euro gross order value, free of charge thereafter	2-6 days
France, Italy, Netherlands, Spain, Denmark, Poland	4,90 €	4-8 days
Other EU countries (where deliverable)	9,99 €	2-8 days

Shipment tracking

You can track the status of your shipment on the website of our logistics service provider GLS by clicking on the link received in the shipping confirmation and entering your parcel number on the page.

 

Returns

If you wish to return goods: In the event of a return, you bear the direct costs yourself. You can find detailed instructions here.